Agents can be assigned to licenses automatically or manually. This section explains how to add agents manually. To automatically
add agents, ensure that the Automatic License Management check box on the System Settings pane is checked. See the section called “System Settings”.
To add an agent to a license manually:
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Display the Assign Agents to License pop-up by clicking the
Assign Agentslink for the intended license. -
Click the
Agentsfield.A selection-type pop-up displays.
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Make a selection from the list of agents that are not already assigned to the license.
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Select the agent or agents you want to add to the license.
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Optionally, you can filter the listed agents by entering search text into the text field.
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After select agents, click OK to close the selection pop-up.
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If you want to restart the selection process, click Reset.
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When you are finished, click Save.
