Demand Manager → Serena Demand Manager → Welcome to Serena Demand Manager
Serena Demand Manager enables product managers, product owners, and other planners to analyze and plan incoming business requests, such as new application development, Web site requests, or infrastructure improvements. Demand Manager provides an overall view into the cost, effort, and benefit of each request, enabling planners to prioritize and effectively plan them. These business requests are referred to as "demand items," which can originate in any SBM application.
Incoming demand items are typically scored based on various business criteria and sized so that the scope of the work is understood. Once this analysis is complete, demand items can be added to an approved plan, where they are allocated to resource teams and ranked in order of priority. Analysis can also continue in this phase.
Demand items in approved plans enter the execution phase, where they follow their standard application process. For example, you can add demand items from an IT Operations application and a Business Operations application to a single plan. Once planning is complete, IT Operations items follow their life cycle to completion and Business Operations items follow their life cycle to completion.
Work items can also be associated with demand items assigned to in-flight plans. This enables you to break large projects into tasks that can be assigned to resources for completion. Work items can reside in the provided Business Requests process app, in Serena Development Manager, or in any process app that contains the Demand Widget. Plan details are visible in each work item, and a list of work items associated with each demand item is available in Serena Demand Center.
Demand Center provides an intuitive, Web-based portal that enables product managers, product owners, and others to manage incoming demand for large projects.
This process app is integrated with Demand Center to manage demand plans from creation to close.
Use this process app to capture and track incoming business requests, which are also referred to as demand items.
Contains the orchestration workflows that create and update demand plans and perform other automated processes.
For details, refer to:
Use to populate demand views, demand items represent large projects that need to be planned.
Demand items are added to plans, enabling product owners and others to prioritize work, allocate resources, set estimates and compare them to actual costs.
Associated with demand items assigned to in-flight plans, work items represent tasks that need to completed.
Plan item actions performed on demand items in a plan, while plan life cycle actions are performed on the plan itself. For example, allocating resources to a demand item is a plan item action; placing a plan on hold is a plan life cycle action.
"In flight" refers to approved plans for which planning is complete. "Execution" refers to the demand items in plans that are in flight.
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