About the Business Requests Process App

The Business Requests process app is provided as a simple demand item application that you can use to quickly populate demand views in Demand Center.

You are not required to use the Business Requests process app with Demand Manager, but it provides a quick way to begin working with the product.

The Business Requests process app includes all of the design elements used to enhance your experience with Demand Manager and Demand Center. These elements include:

Workflow routing that accommodates demand item analysis and the concept, execution, and deployment phases.
Time Capture feature enabled and conveniently placed on state and transition forms.
Placement of the Demand Widget on state forms allow users to view analysis and plan details as they work with requests, and to associate work items with demand items.
The Pause Status field, along e-mail notifications that are sent when items are paused and unpaused. The Pause Status field is also set as a display column with the reports provided with the process app.
"Split" capabilities are automatically configured. This enables planners to split large requests into multiple items so they can more accurately assess the cost of each item and break tasks into manageable pieces of work to allocate to teams.
The "Business Requests Ready for Analysis" and "Product Themes Ready for Analysis" Listing reports, which are configured for demand views.
Predefined roles for planning participants, including product owners, product managers, release managers, and stakeholders. For details, refer to Assigning Users to Business Request Roles.

In addition, two demand views are preconfigured for Demand Center: "Business Requests" in the Business category and "Product Themes" in the Development category. These demand views are immediately available to administrators, but can be shared with users. By default, the demand views are populated with items that are submitted into the Business Requests application.

For setup details, refer to Preparing the Business Requests App.

Definition Phase

Participants:

Request submitters
Product managers
Business/demand analysts

Work Areas: SBM User Workspace and Demand Center

Requests are submitted into the Business Requests application in the SBM User Workspace. From here, they enter the definition phase. During this phase, product owners send the business requests to analysis in Demand Center. The requests are paused so that action cannot be taken on them in the SBM User Workspace.

During analysis, product managers and business analysts provide scoring and estimate information that can be viewed by stakeholders and other users from the request in the SBM User Workspace or on the Analyzing tab in Demand Center.

Business requests can also be assigned to plans in this phase so that analysis can continue and resources can be allocated to each request. Once planning is complete for each request and plans are approved, the requests automatically move to the execution phase.

Execution and Deployment Phases

Participants:

Product owners
Release Managers

Work Area: SBM User Workspace

During the execution phase, each business request is assigned to a product owner and work is completed.

Once work is complete on the item, it is enters the deployment phase, where it is assigned to a release manager.

During both phases, the amount of time spent can be recorded on the Time Capture tab. This adds the time spent on the request to the "actuals" columns in Demand Center.

Once items are released, the requests are closed and the plan can be completed in Demand Center.