About Demand Item Pausing

Pausing prevents demand items from being worked on before they are approved as part of a plan. Paused demand items cannot be transitioned or closed by users or by automated processes, such as Web services or SBM AppScripts, but they can be updated so that pertinent information can be captured.

Demand items are automatically "paused" by Serena Demand Manager when they are:

In a demand view, but moved to analyzing.
Moved to a plan.
Moved to a backlog.
Moved from a plan back to analysis.
Included in a plan that has been put on hold.

Demand items are automatically "unpaused" when:

Planning is complete for the demand items, and they are being executed in an approved plan.
They are rejected during analysis.
The plan they are assigned to gets cancelled.

Tip: To help users monitor the status of paused items, add the Pause Status system field to the process apps that feed demand views. You can then create reports and notifications that inform users about paused items. For details, refer to Add the Pause Status Field.