Use containers to organize categories, which contain sets of services
requests.
Creating Containers
To create a category container:
- Select
Customize | Request Center Portal.
- Click
+ Category Container.
- Enter a
Name and
Description.
- Choose a display image by clicking
Change image. You can choose from existing
images or insert a URL. For best results, use an image that is 64 x 64 pixels.
For information about the image picker, see
Using the Image Picker.
- Select the
Display Order for the category by dragging the
slider. The lower the number, the further to the left it will appear.
- Select a parent container. If you do not select a parent container,
your new container is shown on the Home view.
- Click
Save.
Creating "Nested" Containers
You can "nest" containers to create a hierarchy.
To nest containers:
- Create a container, and then select None from the
Parent Container drop-down list.
- Create additional containers, and then select the parent containers
from the
Parent Container drop-down list.
- Add categories to each container as needed. Refer to
Creating Categories.
Modifying Containers
- Select
Customize | Request Center Portal.
- Navigate to the container you want to modify, and then select the
container.
- Click on the appropriate icon to edit, copy, or delete the
container.
![image](images/ssm_container_icons.png)
Note: If you attempt to delete a parent container that contains
categories, you are warned that you must first reassign the categories to
different containers.
For details on localizing container names and descriptions, refer to
Localizing
Request Center
Strings.
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