Using the Image Picker

The image picker is used to select images for categories and service requests in Request Center and for categories in Knowledge Center.

The image picker comes with a collection of images that are arranged in groups. You can view all images or the images in a group. To choose the image, select it and then click OK.

On-premise installations can add new images to the image picker. The administrator must perform the following steps on the SBM Server:

1. Add the new PNG image files to the 32x32, 48x48, and 64x64 folders in the following directory:

   SBMinstallationDirectory\Serena\SBM\Application Engine\bin\images\shell\SRP\iconlibrary

   Note:

   • The image size should be 32 by 32 pixels in the 32x32 directory. The images in this directory are used for the image picker.
   • The image size should be 48 by 48 pixels in the 48x48 directory. The images in this directory are used for the service requests.
   • The 64 by 64 images are placed in the 64x64 directory are used by both Request Center categories and KM Categories.

2. Add the new images to the serviceimages.js and categoryimages.js files. These files are found in the following directory:

   SBMinstallationDirectory\Serena\SBM\Application Engine\bin\javascript\shell\SRP

3. Open SBM System Administrator and go to File | Put Files Into Database. This will prevent the new images from being deleted the next time IIS is restarted.