Localizing Request Center Strings

Administrators can use the Localization feature in Application Administrator to translate strings throughout Request Center.

To translate Request Center strings:

1. Log in to Application Administrator as a user with Remote Administration privilege (or as a member of the Administrator group if on-demand), and then open the Localization feature.
2. Select the Allow translation for MLS Runtime Objects and Design Objects check box on the Settings tab.

3. Determine which type of string you want to translate. Request Center strings are categorized as follows:

   • SLS Design Object Strings

     The Request Center SLS design object strings that are available for translation include Request Center SLS strings and user-defined object strings. For more information, refer to SLS and Design Object Strings.

   • MLS Runtime Object Strings

     The Request Center MLS runtime strings that are available for translation include Knowledge Management categories and Knowledge Management visibility groups. For more information, refer to MLS Runtime Object Strings.

4. If you want to translate strings in the SSM process apps, including Knowledge Management, promote or re-deploy the process apps.

5. Use one of the following methods to translate the default English (United States) strings into another language:

   • Importing a Translated XML File

     Ideal for sending strings to a translation vendor or for translating all default strings at one time. See Translating Strings Using XML.

   • Translating Strings Directly in Application Administrator

     Recommended for users who are more comfortable working in an interface than in an XML file or when you are translating a small number of strings. See Translating Strings in Application Administrator.

   On-premise customers can use the Languages, Strings, and String IDs system auxiliary tables to customize or translate other strings in Request Center that are generated by SBM Application Engine (such as labels on the Notes/Attachments tab). For details, refer to the "Customizing and Translating SBM User Workspace Strings" section of the SBM System Administrator Guide.

When translation is complete, users who select the locale for the translated version will see the translated strings.

If you add locales in the Predefined Locales tab in Application Administrator before installing or upgrading SSM to 5.2.1 or later, strings are created with default values automatically on the Values page for each predefined locale, and those locales are also available on the Export page. This enables you to export strings to XML using a predefined locale, which means you do not need to use search and replace to alter the <locale> values in the XML file.