Serena Request Center Overview

Request Center is a portal into IT services. Request Center is intended for users who request services and need to check on the status of those requests. A knowledge base, called Knowledge Center, is also provided.

The portal is pre-populated with service requests, such as "New Hire Request" and "Install/Upgrade OS." These service requests follow the Service Request workflow in the SRC - Service Request process app.

Users access Request Center through the following URL:

http://serverName/tmtrack/tmtrack.dll?shell=srp

Key Benefits

User friendly, visually appealing interface into IT service operations.
Pre-populated service requests.
Custom submit forms tailored for request fulfillment.
Instant access to important IT service announcements.
Easy access to knowledge base articles in Knowledge Center.

The following topics describe the features available in Request Center.

About Request Center
About Legacy Requests and Approvals
Service Catalog
Requests View
Approvals View
Knowledge Center