Knowledge Center

Knowledge Center is the online interface into the Knowledge Management system. To access Knowledge Center, log into Request Center and select the Knowledge tab.

Knowledge Center has two types of users:

Article Viewers
All SBM users have privileges to view and comment on public articles. Other articles are visible to you based on visibility settings made by contributors.
For details, refer to Using Knowledge Center Articles.
Article Contributors and Publishers
Typically, articles are added by service desk technicians as they resolve incidents, problems, and service requests.

For details, refer to Managing Knowledge Center Articles