Searching for Work Items

Work Center's powerful search feature enables you to quickly find work items and reports. The Work Center search utilizes an indexed word-based search instead of searching for strings. New entries in the system are not accessible until after they have been indexed. On-premise administrators can adjust the indexing interval using SBM Configurator.

To search for items:

Select the application or application group that contains the items that you want to find, or select All to search in the global context.
Click the Search () icon located on the Work Center toolbar.
The search page opens, as shown in the following figure.
From the drop-down list, choose the search type:
- Keyword
  Search for work items or reports by single words or phrases. Values in most field types can be searched.
- ID
  Search for work items by the ID and prefix or just by the ID's numeric portion.
- RegEx
  Search for work items using a regular expression. To view a list of supported regular expression operators, see Regular Expression Operators.
  
  To enable or disable this option, click Settings to change the Search settings in your user profile. See Search Settings.
Select one of these search options:
- All Items
  Looks for work items in all projects you can access in the selected context (All, an application, or an application group).
- My Project Items
  Looks for work items in the projects and sub-projects you select. For details, refer to My Projects.
- Archived Items
  Looks for work items that have been moved to the archive. For details, see Searching for Archived Items.
  
  To enable or disable this option, click Settings to change the Search settings in your user profile. See Search Settings
- Reports
  Looks for reports you can access in the selected context (All, an application, or an application group). For details, refer to Searching for Reports.
- Advanced Search
  Looks for work items, auxiliary items, archived items, and notes and attachments, depending on your privileges. For details, refer to Using Advanced Search.
- Knowledge Base
  Looks for Knowledge Base items in the Problems or Resolutions tables.
For All Items and My Project Items, you can optionally apply a saved search filter as part of your search criteria. For details, refer to Using Search Filters.
Enter your search criteria.
The search feature accepts a large range of queries. Results are sorted by relevance based on your search criteria.

For guidance using search, refer to: