System Privileges

System privileges apply to features that support applications but are not specific to applications. Examples include granting the user or group the ability to modify their user profile settings or log in to the system as another user. The following table describes each system privilege and the product-access types for which it applies.

CAUTION:

Granting the Remote Administration privilege to those with Regular User product access grants administrative access to all applications and system-level settings. Because of this, use caution when granting the Remote Administration privilege to users. To control administrators' access, grant them Managed Administration product access, the Remote Administration system privilege, and the appropriate set of Managed Administration privileges for their responsibilities. For details, refer to Managing Administrators.

Regular User, Managed Administrator, and Script/API	Occasional	External	On-premise Only	Privilege Description
				Modify User Profile Settings – Allows users to modify their user profile settings. Users who are not granted this privilege can modify their profile in Work Center (General, My Projects, and Feeds tab settings).
				Logon as Another User – Allows users to log on to Work Center, SBM Application Administrator, and SBM Application Repository as another user without knowing that user's password. For best results, only grant this privilege to administrators who may need to view other user accounts for testing or troubleshooting purposes. When logged on as another user, administrators can perform all actions as the user they are logged in as. Any changes made to items in Work Center as another user are recorded in the Change History section for each item.
				Remote Administration – Allows users to connect to SBM Application Administrator and Application Repository. When granted to users with Regular User product access, this privilege grants full administrative access to the system. For details, refer to Types of Administrators. Note: Administrators cannot remove this privilege from their own account.
				Modify Side Menu Category Visibility – Allows users to show or hide categories in the Work Center side menu.
				Logon from SourceBridge – Allows access to various version control integrations that can be used to associate source control actions with primary items and record version control history. This privilege also enables users to create, run, modify, and delete Version Control Actions reports.
				View Public Problems & Resolutions – Allows users to view problems and resolutions marked for public viewing in Knowledge Base folders they have privileges to view. For details on this privilege, refer to Privilege Behavior for System Tables.
				View Your Contact Information – Allows users to view their personal contact information in fields in the Standard Fields section of their Contact record and on their user profile card. For details on this privilege, refer to Privilege Behavior for System Tables.
				Edit Your Contact Information – Allows users to modify their personal contact information in fields in the Standard Fields section of their Contact record. Users must also be granted the View Your Contact Information. For details on this privilege, refer to Privilege Behavior for System Tables.
				Assign Contact External User Access – Allows users to assign contacts external access to the system. For example, a customer support representative can assign a customer External access to the system from a Contacts table record. Users must also be granted privileges to view items in the system Contacts table. This privilege is granted on the Tables page. This privilege pertains only to system Contacts table records that are associated with user accounts. This setting is located on the General tab when you add or edit a user account.
				Run System Reports – Allows users to run System reports. System reports allow users to view various aspects of the system configuration. They cannot be customized or deleted. There are nine system reports: Active Users, Group Membership, Item Locks, Current User Activity, Privileges, Project Fields, Users, Users Change History, and Workflow Fields.
				Create/Modify Pass-Through SQL Queries – Allows users to create and modify advanced SQL reports that use pass-through SQL queries. In addition to this privilege, users must be granted the Create/Modify Advanced SQL Queries privilege for at least one project or auxiliary table. This privilege is located on the Report and Table privilege pages.
				Create/Edit/Delete Multi-Table Reports – Allows users to create, edit, and delete Multi-Table reports and to create reports from the Global Search feature. Users can only run Multi-Table reports and save Global Searches as reports in tables/projects for which they have privileges to run reports.
				Select Calendar for Hours of Operation – Allows users to specify a calendar in their user preferences to calculate when notification escalations are sent. This ensures that notification escalations are only generated during the hours defined in the calendar. For details, refer to Calendars.
				Connect using the API – Allows users to connect to SBM using the C++ API. To obtain documentation about the SBM API, visit https://www.microfocus.com/support-and-services/#SBM.
				CC Scheduled Reports to Other Users – Allows users to CC scheduled reports to other users and groups.
				Manage SLA Items – Allows users to work with SLA items in the Work Center Settings view. For details, refer to Working with SLA Items.