Configuring SBM Work Center → Working with SLA Items
Administrators with the Manage SLA Items privilege can access the SLA Items Panel, which displays a list of items that are currently associated with an SLA. For each item, the list displays the item ID, title, owner, current risk level, associated SLA, item status, start date and estimated end date for when the item entered the start state and end state as defined in the SLA, actual date for when the item entered the end state, elapsed time since the item entered the start state, type of SLA, and SLA clause that applies to the item.
To open the SLA Items Panel:
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