Managing Notifications → Notification Settings → The Notifications View → General Notification Settings
For details about working with scheduled report notifications, see Scheduled Report Notification Settings.
Select this check box if the notification will be sent as an escalation notification. In other words, the notification will be selected from the Invoke list on the Escalation tab for a standard notification. For details, refer to Creating Escalation Notifications.
Indicates the unique name for the notification, which appears in the e-mail message if the $NOTIFICATION() e-mail template tag is included in the template used by the notification. For details, refer to $NOTIFICATION().
Optional descriptive information about the notification.
Indicates one of the following actions taken by the notification when its rule conditions become true:
Select this option to disable actions for the notification or escalation.
Select this option to send e-mail messages using one or more broadcast channels (which are not bound to a specific user). For example, after you create a broadcast channel in the Channels view, you can select the new channel in the notification, and specify a user account that limits the message details according to the user's privileges. For details, refer to Broadcast Channel Action Options.
Select this option to send messages to users by e-mail and optionally, one or more user channels. This action sends an e-mail message to subscribed users, and enables you to specify the fields that should appear in e-mail messages. To send messages to users via a user channel as well, you must add one or more channels to the notification. For details about sending e-mail messages, refer to E-mail and User Channel Action Options and E-mail Field Settings. For details about sending messages via a user channel, see E-mail and User Channel Action Options.
Select this option to add item links to folders. For example, you can add item links to a team's folder when a member of the team becomes the owner of an item. For details, refer to Folder Action Options.
Select this option to remove item links from folders. For example, if you use a notification to add item links to a team's folder when a member of the team becomes the owner of an item, you can use another notification to remove links from the folder when the team member is no longer responsible for the item. For details, refer to Folder Action Options.
Select this option to execute an event as a specific user in connection with the item that triggered the notification. For example, you can have the system send an event to the Orchestration Engine, which can then execute an orchestration workflow when a notification rule becomes true. The change history will show that the changes were invoked by the user that you specified. For details, refer to Raise Event.
(On-premise only.) Select this option to run a script. Run a script imported into SBM Composer and deployed to this environment when a notification rule becomes true. The script is executed once for each user subscribed to the notification. Each time the script is executed, Shell.User is set to the user name. If no users are subscribed to the notification, the script is executed only once and Shell.User will be blank. For details, refer to Script Action Options.
Select this option to perform a transition as a specific user against the item that triggered the notification. For example, when the item reaches a certain state, you can have the system perform a transition against the item when a notification rule becomes true. The change history will show that the transition was executed by the user that you specified. For details, refer to Run Transition.
Select this option to call a Web service function. You must first import a Web service definition or WSDL, into SBM Composer, and deploy the associated application to this environment. For details, refer to Web Service Action Options.
Select this option to execute a ChatOps command such as Archive Item Channel. For example, if an item is sent to the Resolved state during a chat session, a notification can fire that saves the chat to the Notes section of the work item automatically instead of requiring a user in the chat to issue the archive command manually. For details on the ChatOps integration, refer to ChatOps Integration.
When you select Send Broadcast Channel from the Action list, the following options are available:
Opens to the SBM Work Center. For example: http://host/tmtrack/tmtrack.dll?shell=swc&View&I=9&T=1011.
Opens Service Request Center. For example: http://host/tmtrack/tmtrack.dll?shell=srp&View&I=9&T=1011.
Select a priority for the notification message. The priority appears in the notification message depending on the selected broadcast channel.
Click this button to add more broadcast channels for the notification message.
Select this option to display images from Rich Text fields in the notification message. This option is enabled by default for every notification; however, you might consider disabling it for select notifications that display Rich Text fields with large images and several subscribers. If disabled, the <img> tag is removed from the description field contents, and a link to the image appears instead if the $FILEATTACHMENTLINKS() template tag is included in the e-mail template.
On-premise only – The Enable Inline Images check box does not appear in SBM Application Administrator if the global Enable Inline Images setting is disabled in SBM Configurator.
Select or search for the broadcast channel that will be used for the notification message.
Enter or search for a user account that will act as a template to limit the message details according to the user's privileges. For example, if the broadcast message should only show field information that Joe can view (according to his privileges), select Joe in the drop-down list.
When you select Send E-mail/User Channel from the Action list, the following options are available:
Opens to the SBM Work Center. For example: http://host/tmtrack/tmtrack.dll?shell=swc&View&I=9&T=1011.
Opens Service Request Center. For example: http://host/tmtrack/tmtrack.dll?shell=srp&View&I=9&T=1011.
Lists notifications used by the e-mail template.
Select a priority for the notification e-mail message. Depending on the recipient's e-mail client and the type of e-mail server used by your system, the priority appears in the e-mail notification. The appearance of the selected priority depends on the receiving e-mail client; for example, in in some mail clients, "Highest" and "High" priority selections appear as an exclamation point. In others, the selected priority appears as text.
Click this button to add one or more user channels for the notification message.
Select this option to display images from Rich Text fields in the notification message. This option is enabled by default for every notification; however, you might consider disabling it for select notifications that display Rich Text fields with large images and several subscribers. If disabled, the <img> tag is removed from the description field contents, and a link to the image appears instead if the $FILEATTACHMENTLINKS() template tag is included in the e-mail template.
On-premise only – The Enable Inline Images check box does not appear in SBM Application Administrator if the global Enable Inline Images setting is disabled in SBM Configurator.
Select the channel for the notification message. The default channel is [Send E-mail].
When you select Add Item To Folder or Remove Item From Folder from the Action list, you must choose a shared folder, Knowledge Base folder, or a system folder from the Destination Folder list. Shared folders and Knowledge Base folders are created in Work Center. Folders must be configured to allow items to be added to them and users need a role to view items in the folders to see the item links.
When you select Raise Event from the Action list, the following options are available:
Select an existing event that will be executed when the rule becomes true. For example, you could select an event that fires an orchestration that updates the item via the UpdateItem Web service call, and then creates one or more copies of the item.
Select a user or a User field that defines the execution context. For example, you can either search for a user that has privilege to perform the orchestration, or you can select a User field in the orchestration that contains the privileged user. The actions that are performed when the rule becomes true will be executed in the context of the user that is provided in either case.
When you select Run Script from the Action list, the following options are available:
Scripts deployed to your environment are available. Ensure that the script you select is valid for the selected notification rule.
Specify the number of cycles that should elapse before the Notification Server retries the notification.
With the Retry Every n Cycles check box selected, specify a number of attempts the Notification Server should retry to process the script or Web service. The Notification Server will stop attempting when the notification is successfully executed. By default, the Notification Server will stop retrying the notification after one attempt.
When you select Run Transition from the Action list, the following options are available:
Select the state that the item must be in before the transition can execute. You can leave this field empty to perform the selected transition if it is applicable to the item at the time the rule becomes true. All transitions in the workflow appear if you leave Initial State empty.
Select the transition that should be executed when the item is in the selected state.
Select a user or a User field that defines the execution context (who performs the transition). For example, you can either search for a user that has privilege to perform the transition, or you can select a User field in the application that contains the privileged user. The transition that is performed when the rule becomes true will be executed in the context of the user that is provided in either case. The change history will show that the transition was executed by the specified user.
Select a field from the application that should be updated during the transition. Read-only fields that you cannot update are marked with a green asterisk. Required fields are marked with a red asterisk.
You can filter the list of fields by Required Only and Read Only attributes. For example, to return required fields that must have a valid value in order for the transition to succeed, select the Required Only check box. To view fields that are read only, select Read Only.
Click to select a Web service function that has been imported into SBM Composer and deployed to this environment.
Specify the number of cycles that should elapse before the Notification Server retries the notification.
With the Retry Every n Cycles check box selected, specify a number of attempts the Notification Server should retry to process the script or Web service. The Notification Server will stop attempting when the notification is successfully executed. By default, the Notification Server will stop retrying the notification after one attempt.
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