UserInfo

Description

The UserInfo type holds the name and other information about a user in SBM. The UserInfo type parameters are listed below.

Parameters

Name	Type	Description
id	UserIdentifier	Holds the complete identification information and login ID for a user account.
accessType	AccessType	Shows the user's product-access type.
email	string	The user's primary email address.
emailCC	string	The user's CC email addresses.
timezone	string	The user's time zone.
offsetFromGMT	integer	This is the time zone's raw GMT offset.
dstSavings	integer	The amount of time in milliseconds to be added to local standard time to get local wall clock time.
datePreference	DatePreference	The user's date preference.
timePreference	TimePreference	The user's time preference.
namespaceName	string	The user's namespace name.
phoneNumber	string	The user's phone number.
locale	string	The user's designated locale.
isDeleted	boolean	Specify true to delete a user during UpdateUsers. The default is false. When returned in the response, it indicates whether or not the user is marked as deleted.
contact	ContactIdentifier	Holds identification information for the user's associated contact record.
maxNotes	integer	Indicates the maximum number of notes to display on an item.
maxChangeHistory	integer	Indicates the maximum number of change history records to display on an item.
maxItemsPerPage	integer	Indicates the maximum number of items to display per page search and report results.
group	GroupIdentifier	Holds the identification information for groups to which the user belongs. One or more GroupIdentifiers are returned for each group.
fieldsMask	integer	Bit mask that indicates which field sections the user would like displayed as described in the TS_USERS table in the Database Schema Reference.
notesMask	integer	Bit mask that indicates the user's preference for displaying notes as described in the TS_USERS table in the Database Schema Reference.
changeHistoryMask	integer	Bit mask that indicates the user's preference for displaying change history information as described in the TS_USERS table in the Database Schema Reference.
browserMask	integer	Bit mask that indicates the user's browser preferences as described in the TS_USERS table in the Database Schema Reference.
preferredSolution	SolutionIdentifier	Holds the identification information for the user's preferred application. This setting determines which application tab is selected by default when the user first enters the SBM User Workspace.
solutionData	UserSolutionData	Contains the ordered-list of application tabs that appear for the user in the SBM User Workspace. The application identification information, home page report, and user's preferred projects are returned for each application.
extendedData	ExtendedData	Placeholder for future arguments. In UserInfo, you can use extendedData to send values for Title, MobilePhone, and PreferredContactMethod.

Usage

The UserInfo type provides a user account in SBM. Use GetUsers to retrieve a list of attributes for a specified user.

The timezone parameter is a programmatic ID; for example, "America/Los_Angeles". This ID is used to call up a specific real-world time zone. It corresponds to the IDs defined in the standard Olson data used by UNIX systems, and has the format continent/city or ocean/city.

The offsetFromGMT parameter is the time zone's raw GMT offset (i.e., the number of milliseconds to add to GMT to get local time, before taking Daylight Saving Time into account). If DST is in effect for a given date, use the dstSavings value to adjust this offset.

The dstSavings parameter is the amount of time in milliseconds to be added to local standard time to get local wall clock time. If Daylight Saving Time is not observed in this user's timezone, this value will be 0. This value should be used only to adjust a date/time that is within the DST observation period.

The namespaceName parameter returns the name of the namespace that was generated while provisioning the customer environment. If the user does not belong to a namespace, then the default namespace name ("00000") is returned.

In UserInfo, you can use extendedData to send values for Title, MobilePhone, and PreferredContactMethod. Possible values for PreferredContactMethod include: Any, E-mail, Phone, and MobilePhone. For example:

<urn:extendedData>
    <urn:data>
        <urn:name>Title</urn:name>
        <urn:value>Development Manager</urn:value>
    </urn:data>
    <urn:data>
        <urn:name>MobilePhone</urn:name>
        <urn:value>555-555-5555</urn:value>
    </urn:data>
    <urn:data>
        <urn:name>PreferredContactMethod</urn:name>
        <urn:value>e-mail</urn:value>
    </urn:data>
</urn:extendedData>

XML

The following XML snippet shows the UserInfo argument in the CreateUsers call.

<urn:user>
    <urn:id>
       <urn:displayName>John Doe</urn:displayName>
       <urn:id></urn:id>
       <urn:uuid></urn:uuid>
       <urn:loginId>JDoe</urn:loginId>
    </urn:id>
    <urn:accessType>ACCESS-USER</urn:accessType>
    <urn:email>johndoe@companyName.com</urn:email>
    <urn:emailCC></urn:emailCC>
    <urn:timezone></urn:timezone>
    <urn:offsetFromGMT>-25200000</urn:offsetFromGMT>
    <urn:dstSavings>3600000</urn:dstSavings>
    <urn:datePreference>DATE-FORMAT-FROM-LOCALE</urn:datePreference>
    <urn:timePreference>TIME-FORMAT-12HOUR</urn:timePreference>
    <urn:namespaceName></urn:namespaceName>
    <urn:phoneNumber>111-111-1111</urn:phoneNumber>
    <urn:locale>en_US</urn:locale>
    <urn:isDeleted></urn:isDeleted>
    <urn:contact></urn:contact>
    <urn:maxNotes>10</urn:maxNotes>
    <urn:maxChangeHistory>10</urn:maxChangeHistory>
    <urn:maxItemsPerPage>20</urn:maxItemsPerPage>
    <urn:group>
       <urn:displayName>CR Submitters</urn:displayName>
    </urn:group>
    <urn:fieldsMask></urn:fieldsMask>
    <urn:notesMask></urn:notesMask>
    <urn:changeHistoryMask></urn:changeHistoryMask>
    <urn:browserMask></urn:browserMask>
    <urn:preferredSolution>
       <urn:displayName>Issue Defect Management</urn:displayName>
    </urn:preferredSolution>
    <urn:solutionData>
       <urn:solution>
          <urn:displayName>Issue Defect Management</urn:displayName>
          <urn:id></urn:id>
          <urn:uuid></urn:uuid>
          <urn:uniqueName></urn:uniqueName>
          <urn:tabName>IDM</urn:tabName>
       </urn:solution>
       <urn:homeReport>
          <urn:displayName>Built-In: All Items</urn:displayName>
          <urn:id></urn:id>
          <urn:uuid></urn:uuid>
       </urn:homeReport>
       <urn:preferredProject>
          <urn:displayName>Animation Pro</urn:displayName>
          <urn:id></urn:id>
          <urn:uuid></urn:uuid>
          <urn:fullyQualifiedName></urn:fullyQualifiedName>
       </urn:preferredProject>
    </urn:solutionData>
    <urn:extendedData>
        <urn:data>
            <urn:name>Title</urn:name>
            <urn:value>Development Manager</urn:value>
        </urn:data>
        <urn:data>
            <urn:name>MobilePhone</urn:name>
            <urn:value>555-555-5555</urn:value>
        </urn:data>
        <urn:data>
            <urn:name>PreferredContactMethod</urn:name>
            <urn:value>e-mail</urn:value>
        </urn:data>
    </urn:extendedData>
 </urn:user>

The following XML snippet shows the UserInfo type in the return element of the GetUsers response.

<ae:user>
   <ae:id xsi:type="ae:UserIdentifier">
      <ae:displayName>John Support Manager</ae:displayName>
      <ae:id>21</ae:id>
      <ae:uuid>08784a43-970f-4d28-9a6e-c301077ca653</ae:uuid>
      <ae:loginId>john</ae:loginId>
   </ae:id>
   <ae:accessType>ACCESS-USER</ae:accessType>
   <ae:email>john@companyName.com</ae:email>
   <ae:emailCC/>
   <ae:timezone/>
   <ae:offsetFromGMT>-25200000</ae:offsetFromGMT>
   <ae:dstSavings>3600000</ae:dstSavings>
   <ae:datePreference>DATE-FORMAT-FROM-LOCALE</ae:datePreference>
   <ae:timePreference>TIME-FORMAT-12HOUR</ae:timePreference>
   <ae:namespaceName>00000</ae:namespaceName>
   <ae:phoneNumber/>
   <ae:locale>en_US</ae:locale>
   <ae:isDeleted>false</ae:isDeleted>
   <ae:maxNotes>10</ae:maxNotes>
   <ae:maxChangeHistory>10</ae:maxChangeHistory>
   <ae:maxItemsPerPage>20</ae:maxItemsPerPage>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>Everyone</ae:displayName>
      <ae:id>1</ae:id>
      <ae:uuid>ade39c21-e7b2-4dcb-a231-d3d872671b59</ae:uuid>
   </ae:group>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>IDM View Only</ae:displayName>
      <ae:id>5</ae:id>
      <ae:uuid>af38532d-e79c-495f-a3e6-f4bf784cc492</ae:uuid>
   </ae:group>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>IM Technician</ae:displayName>
      <ae:id>6</ae:id>
      <ae:uuid>902a1300-6ae1-44d7-b46a-e420babe8497</ae:uuid>
   </ae:group>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>IM Manager</ae:displayName>
      <ae:id>7</ae:id>
      <ae:uuid>b70af5de-6642-4228-b9bb-d0da59bb6909</ae:uuid>
   </ae:group>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>IM Administrator</ae:displayName>
      <ae:id>8</ae:id>
      <ae:uuid>b77b6e9d-e75a-4841-be1b-9c358affb797</ae:uuid>
   </ae:group>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>CR Approval Board Members</ae:displayName>
      <ae:id>13</ae:id>
      <ae:uuid>ea167b8c-e9ea-4196-9727-dfd2f10fd751</ae:uuid>
   </ae:group>
   <ae:group xsi:type="ae:GroupIdentifier">
      <ae:displayName>CR Submitters</ae:displayName>
      <ae:id>11</ae:id>
      <ae:uuid>cf83a358-d7fb-4b96-8f98-ed532c66cd0a</ae:uuid>
   </ae:group>
   <ae:fieldsMask>1</ae:fieldsMask>
   <ae:notesMask>4</ae:notesMask>
   <ae:changeHistoryMask>4</ae:changeHistoryMask>
   <ae:browserMask>13635632</ae:browserMask>
   <ae:preferredSolution xsi:type="ae:SolutionIdentifier">
      <ae:displayName>Incident Management</ae:displayName>
      <ae:id>2</ae:id>
      <ae:uuid>c6f06a70-4d06-42a4-a3a9-50b2120dca41</ae:uuid>
      <ae:uniqueName>INCIDENT_MANAGEMENT</ae:uniqueName>
      <ae:tabName>Incident Mgmt</ae:tabName>
   </ae:preferredSolution>
   <ae:solutionData>
      <ae:solution xsi:type="ae:SolutionIdentifier">
         <ae:displayName>Incident Management</ae:displayName>
         <ae:id>2</ae:id>
         <ae:uuid>c6f06a70-4d06-42a4-a3a9-50b2120dca41</ae:uuid>
         <ae:uniqueName>INCIDENT_MANAGEMENT</ae:uniqueName>
         <ae:tabName>Incident Mgmt</ae:tabName>
      </ae:solution>
      <ae:homeReport xsi:type="ae:ReportIdentifier">
         <ae:displayName>Trend Of Incidents Closed On Initial Call</ae:displayName>
         <ae:id>38</ae:id>
         <ae:uuid>f8a5ce79-4b40-45cf-9f6d-735d060e90de</ae:uuid>
      </ae:homeReport>
   </ae:solutionData>
   <ae:solutionData>
      <ae:solution xsi:type="ae:SolutionIdentifier">
         <ae:displayName>Change Request Management</ae:displayName>
         <ae:id>3</ae:id>
         <ae:uuid>0ea28a74-6dde-406f-b19a-4c45aec40294</ae:uuid>
         <ae:uniqueName>CHANGE_REQUEST_MANAGEMENT</ae:uniqueName>
         <ae:tabName>Change Requests</ae:tabName>
      </ae:solution>
      <ae:homeReport xsi:type="ae:ReportIdentifier">
         <ae:displayName>Built-In: All Active Items I Own</ae:displayName>
         <ae:id>-6</ae:id>
         <ae:uuid>-6</ae:uuid>
      </ae:homeReport>
   </ae:solutionData>
   <ae:solutionData>
      <ae:solution xsi:type="ae:SolutionIdentifier">
         <ae:displayName>Issue Defect Management</ae:displayName>
         <ae:id>1</ae:id>
         <ae:uuid>cea0a86c-5d74-4e12-b8d6-9d6b90186f1e</ae:uuid>
         <ae:uniqueName>ISSUE_DEFECT_MANAGEMENT</ae:uniqueName>
         <ae:tabName>IDM</ae:tabName>
      </ae:solution>
      <ae:homeReport xsi:type="ae:ReportIdentifier">
         <ae:displayName>Built-In: All Active Items I Own</ae:displayName>
         <ae:id>-6</ae:id>
         <ae:uuid>-6</ae:uuid>
      </ae:homeReport>
   </ae:solutionData>
   <ae:extendedData>
      <ae:data>
         <ae:name>Title</ae:name>
         <ae:value>Development Manager</ae:value>
      </ae:data>
      <ae:data>
         <ae:name>MobilePhone</ae:name>
         <ae:value>555-555-5555</ae:value>
      </ae:data>
      <ae:data>
         <ae:name>PreferredContactMethod</ae:name>
         <ae:value>E-mail</ae:value>
      </ae:data>
   </ae:extendedData>
</ae:user>