Assigning Knowledge Center Privileges

Granting Privileges to Article Viewers

Access to Knowledge Center articles is controlled by two mechanisms:

• Article Visibility

  When contributors submit articles, they specify whether the article has public or private visibility. Any SBM user can access public articles. Private articles can only be accessed by users or groups that belong to the visibility group that is associated with the article.

• Visibility Group

  If an article has private visibility, the contributor must select a visibility group for it. Administrators assign users and groups to visibility groups as described below. If users are not part of the visibility group for private articles, the article will not be displayed for them on the Knowledge tab.

  To add, modify, or delete visibility groups, access the KM Visibility Group auxiliary table by selecting Manage Data from the Options menu in Work Center.

To assign privileges for articles:

1. Log in to http://serverName/workcenter/tmtrack.dll?shell=srp with a user account that has Remote Administration privileges.
2. Select Customize | Request Center Portal.
3. Do one of the following:
   • If the Knowledge tab is displayed, select it and then click the edit icon.
   • If the Knowledge is not displayed, click Add Tab and then select Add Knowledge Base.
4. On the Knowledge Center Privileges page, select either Group or User.
5. Type the name (or a few letters of the name) of the group or user you want to assign to visibility groups. Click the search button.
6. Select the group or user in the left pane, and then in the right pane, select the visibility group or groups you want to assign to that group or user.
7. Click Save to save your changes. To undo unsaved changes and start over, click Discard.

Granting Privileges to Article Contributors

At a minimum, article contributors and publishers must be assigned to the roles discussed in Knowledge Management Roles.

If you integrate Knowledge Management with SSM, consider assigning users who will contribute articles to roles listed in the following table. This enables these users to contribute articles as they resolve requests for change, problems, and incidents.