Concepts and Processes → Process Apps Overview → Service Request Process Apps → Service Requests → Service Requests Overview → 1. Request Creation
Request creation is known as submitting requests in SBM. The primary actors responsible for submitting requests are employees, customers, and IT service desk staff. Employees and customers can submit their requests using the Request Center or Work Center.
Most users assigned to Service Request roles can submit requests on their own behalf or on the behalf of another user. This enables service desk staff to submit requests on behalf of their customers or for managers to submit a request on behalf of an employee, for example. To submit a request on behalf of another user, search for and select that user from the Affected User field on the Submit form.
To disable the submit on behalf feature, refer to Disabling "Submit on Behalf".
To create a request:
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