Service Request Process Apps

The Serena Request Center solution contains the following process apps:

• Service Request

  Refer to Service Requests.

• Knowledge Management

  Refer to Knowledge Management.

• Starter Pack Forms - IT

  Refer to Starter Pack Forms - IT.

The starter packer contains forms for commonly used IT services, such as password change requests and software installations. You can use these forms as they are provided or you can customize them to meet your specific business needs.

Starter pack forms are available through two process apps:

A complete list of service requests organized by Serena Request Center category is provided in Starter Pack Service Requests by Category.