Concepts and Processes → Process Apps Overview → Service Management Process Apps → Asset Management → Asset Management Integrations
In case of errors or to fix items that were incorrectly linked together, use the "Unlink Asset" transition to remove the links between assets and active requests.
By default, assets created from service requests are added to the "Planning" state so that they can move through the Asset Management approval process. Your administrator can modify the integration so that approvals are handled in the Service Request process app.
For setup and configuration details, refer to Enabling the Service Requests Integration with Asset Management.
Service Manager is configured to ensure data integrity between your configuration items (CIs) and your financial assets.
Once assets are retired, the related CIs automatically become inactive.
From the Configuration Management System process app:
Configuration analysts can use the "Add Asset to AM" transition to create a financial asset.
Relevant information is posted between the CI and the asset.
You can use this transition on individual CIs or run the "Active Configuration Items Without an Asset" reports to add multiple assets at once. For details, refer to Importing Assets.
Assets created from CIs are added to the "Verify Import" state in the Asset Management process app. From here, use the "Verify" transition to move assets to the "Acquired" state so they can be assigned to employees.
From Asset Management process app:
Asset managers can also use the "Select Configuration Item" transition to link an asset to an active CI.
These transitions are available from the "Acquired," "Assigned," "IT Inventory," "Audit," "Missing," and "Verify Import" states.
In case of errors or to fix items that were incorrectly linked together, administrators can use the "Unlink Configuration Item" transition to remove the links between assets and CIs.
Copyright © 2012–2015 Serena Software, Inc. All rights reserved.