Enabling the Service Requests Integration with Asset Management

You can configure service request projects so that service requests in fulfillment can be associated with financial assets. For details, refer to Asset Management Integrations.

To enable the Service Requests integration:

Open SBM Application Administrator.
Click Projects, and then expand the SRC - Service Request node in the navigation pane.
Expand the Service Request project list.
Edit each project (service) you want to integrate with the Asset Management application.
On the Default Fields tab, search for the Use SSM Asset Management field, and then edit the field.
On the Attributes tab, change the Default Value setting to one of the following options:
- Yes
  Enables the integration.
- No
  Disables the integration.
  
  Tip: If you want to enable the Asset Management integration for all service requests, enable this setting at the highest Service Request project. Otherwise, enable the integration for specific request projects. For example, you may want to enable the integration for new hardware and software requests, but not for password reset requests.

Mapping User Field Selections

The following table lists user-type fields that are mapped for the "Submit from SR" transition in the Service Request process app to fields in the Asset Management process app.

To ensure that users have valid selections in these fields as they work with linked assets and service requests, verify that users are assigned to the listed roles for both process apps.

If you do not want to assign users to these roles, you can add them as selections to the individual fields in each process app.

Both of these tasks are performed in SBM Application Administrator.

Service Requests Process App - Submit from SR Transition

Service Requests Field	Service Request Roles	Asset Management Field	Asset Management Roles
Purchaser	Purchasing	Purchaser	Asset Manager Purchasing
Fulfillment Group	Fulfiller	IT Group	Asset Manager
Fulfiller	Fulfiller	IT Asset Manager	Asset Manager
Financial Reviewer	Financial Approver	Financial Reviewer	Financial Approver
Affected User	User	Employee	Employee
Business Reviewer	Business Approver	Business Reviewer	Business Approver