Concepts and Processes → Process Apps Overview → Service Request Process Apps
The Serena Request Center solution contains the following process apps:
Refer to Service Requests.
Refer to Knowledge Management.
Refer to Starter Pack Forms - IT.
The starter packer contains forms for commonly used IT services, such as password change requests and software installations. You can use these forms as they are provided or you can customize them to meet your specific business needs.
Starter pack forms are available through two process apps:
A complete list of service requests organized by Serena Request Center category is provided in Starter Pack Service Requests by Category.
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