Service Requests

Request fulfillment is responsible for handling requests that are less than major changes and outside of items that require immediate resolution such as problems and incidents. These requests can come from employees or customers. Each request is logged and tracked as it progresses through the workflow. Request fulfillment can optionally have approval processes that can be incorporated as part of the request fulfillment process.

Note: Service requests differ from incidents in that they do not involve a service interruption. In other words, there is nothing broken that needs fixing with a service request.
Typical service requests include:

The following topics describe the features found in Request Fulfillment:

Key Benefits