Concepts and Processes → Process Apps Overview → Service Request Process Apps → Starter Pack Forms - IT
Forms included with the SRC - Starter Pack Forms - IT process app have two versions: one for the submitting requests (Transition) and one for viewing requests (State). When you install and deploy the process apps, unique services and projects are created for each pair of forms.
The transition form includes fields referenced from the SRC - Service Request process app and from multiple edit box controls that gather information. After the submit is completed, the data from the edit box controls and the fields are added to the Description field of the item.
In addition to the specialized forms, three generic forms are provided as a basis for creating other specialized forms. To use one of these forms as a template in SBM Composer, right-click the form and choose Duplicate.
|Submit Template||This default template can be used as a basis for creating a simple submit form. The form includes the basic fields such as Requester Name, Urgency, Impact, and Priority, Required Date and Cost Center. The Request Details tab contains space to add additional fields. The Hidden Fields section is a place for you to place fields you do not want users to see or change.|
|Submit Template (Wizard)||This wizard template can be used as a basis to create a multi-page submit form. This form is useful for collecting more data during the submit process. When users click Next, the next tab in the submit form opens, enabling them to progress through each tab and add required information, while maintaining a clutter-free page.|
|State Template||The state template is a simple state form that contains the basic fields laid out to match the submit forms. You can include this state form as an embedded form on the tab for your item.|
Copyright © 2012–2015 Serena Software, Inc. All rights reserved.