Assigning Knowledge Center Privileges

The following sections discuss:

Granting Privileges to Article Viewers

Access to Knowledge Center articles is controlled by two mechanisms:

To assign privileges for articles:

  1. Log in to http://serverName/tmtrack/tmtrack.dll?shell=srp with a user account that has Remote Administration privileges.
  2. Select Customize | Knowledge Center Privileges.
  3. On the Knowledge Center Privileges page, select either Group or User.
  4. Type the name (or a few letters of the name) of the group or user you want to assign to visibility groups. Click the search button.
  5. Select the group or user in the left pane, and then in the right pane, select the visibility group or groups you want to assign to that group or user.
  6. Click Save to save your changes. To undo unsaved changes and start over, click Discard.
Note: Knowledge Center privileges are not transferred to copied groups or users.

Granting Privileges to Article Contributors

At a minimum, article contributors and publishers must be assigned to the roles discussed in Knowledge Management Roles.

If you integrate Knowledge Management with Service Manager, consider assigning users who will contribute articles to roles listed in the following table. This enables these users to contribute articles as they resolve requests for change, problems, and incidents.

Process App Role
Change Management Implementer
Problem Management Staff
Incident Management Level 1 Tech, Level 2 Tech, or Level 3 Tech