Concepts and Processes → Serena Request Center Overview
Request Center is a portal into IT services. Request Center is intended for users who request services and need to check on the status of those requests. A knowledge base, called Knowledge Center, is also provided.
The portal is pre-populated with service requests, such as "New Hire Request" and "Install/Upgrade OS." These service requests follow the Service Request workflow in the SRC - Service Request process app.
Users access Request Center through the following URL:
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