Serena Request Center Overview

Request Center is a portal into IT services. Request Center is intended for users who request services and need to check on the status of those requests. A knowledge base, called Knowledge Center, is also provided.

The portal is pre-populated with service requests, such as "New Hire Request" and "Install/Upgrade OS." These service requests follow the Service Request workflow in the SRC - Service Request process app.

Users access Request Center through the following URL:

http://serverName/tmtrack/tmtrack.dll?shell=srp