Concepts and Processes → Serena Request Center Overview → About Request Center → Service Catalog
Use the Catalog view to search for and request IT services. Service requests are created and organized into containers and categories by an administrator. The containers and categories you see are based on your privileges for submitting service requests assigned to categories.
Shows the highest level of category containers and categories.
Containers include a navigation arrow, indicating they include categories of services and possibly other containers. Click the arrows to navigate through the containers.
Categories provide a way to organize service requests. When a category is selected, service requests assigned to that category appear in the service list.
Click any service request to open a submit form.
Hover over a service and click the blue arrow to see detailed information about the service.
Search for service requests and categories.
To request a service:
The service request is submitted into the SBM project associated with the service request.
You can search the catalog for service requests and categories.
You can search for content in the service name, summary, or description or in the category name and description. Containers are not included in the search results.
Search criteria must contain at least two characters. You can use asterisks (*) as a wildcard character. For example, if you search for serv*, services or categories that contain server or service are returned.
By default, searches are limited to 100 results.
To search for a service:
Categories and services that match your criteria are returned.
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