Find requests when you want to search for requests based on the values in various fields of those requests.
To find or search for requests:
Select Edit | Find | Requests
On the General tab, enter any search criteria for the general details
On the Descriptions tab, enter any search criteria you want to use to match against the Detailed description:
Select Case sensitive search if you want the case to be taken into account when matching the search expressions
Select Match any if you want a match to be found if the detailed description matches any of the search strings you are entering below.
Select Match all if you only want a match to be found if the detailed description matches all of the search strings you are entering below.
Enter one or more search expressions in the text box:
• % matches any string of zero or more characters.
• _ (underscore) matches any single character.
• Double Quotes: " can be used to match phrases, or groups of words separated by spaces or line breaks.
• / can be used to escape the %, _ or " characters.
For examples, see Description Matching Examples.
Repeat these instructions for searching on All action descriptions.
Use the Options tab to limit the search by specifying various options. For more information, click the Help button in the dialog box.
Use the Relationships Tab to limit the search by specifying request relationships. For more information, click the Help button in the dialog box.
Use the Dates Tab to limit the search by specifying creation, modification, or action dates. For more information, click the Help button in the dialog box.
Use the Attributes Tab/Page to limit the search by specifying attribute values. For more information, click the Help button in the dialog box.
To display the list of objects that meet your search criteria, click the Find Now tab.
To save the search criteria as a filter, see Creating and Using Object Filters.
On the Find Now tab, select one or more objects.
To display the selected objects in a content window, click Open.
To close the Find dialog box, click the Close button.
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