On-Demand Documentation

  • Online Readme The Serena Service Manager Online Readme contains up-to-date information about Serena Service Manager. It contains the release notes and known issues in this new release.
  • On-Demand Installation and Configuration Guide The Serena Service Manager On-Demand Installation and Configuration Guide contains information for customers who are importing and promoting the Serena Service Manager solution files in the Saas environment.
  • User's Guide The Serena Service Manager User's Guide explains how to use Serena Service Manager and how Serena Service Manager assists your company in meeting ITIL standards. This guide is meant for managers, designers, and IT administrators.

On-Premise Documentation

  • Online Readme The Serena Service Manager Online Readme contains up-to-date information about Serena Service Manager. It contains the release notes and known issues in this new release.
  • On-Premise Installation and Configuration Guide The On-Premise Installation and Configuration Guide contains information for customers who are installing Serena Service Manager in an on-premise environment.
  • User's Guide The Serena Service Manager User's Guide explains how to use Serena Service Manager and how Serena Service Manager assists your company in meeting ITIL standards. This guide is meant for managers, designers, and IT administrators.

Past Releases

  • SSM 2.0 Online Readme The Serena Service Manager Online Readme contains up-to-date information about Serena Service Manager. It contains the release notes and known issues in this new release.
  • SSM 2.0 On-Premise Installation and Configuration Guide The On-Premise Installation and Configuration Guide contains information for customers who are installing Serena Service Manager in an on-premise environment.
  • SSM 2.0 User's Guide The Serena Service Manager User's Guide explains how to use Serena Service Manager and how Serena Service Manager assists your company in meeting ITIL standards. This guide is meant for managers, designers, and IT administrators.