Demand Manager → Serena Demand Manager → Demand Center for Users → Using Work Items To Calculate "Actuals"
Once plans are in flight, resources can associate work items with a plan's demand items from the SBM User Workspace. Plan information related to the work item is then available to resources, and Demand Center users can view the list of work items from an item in a plan.
Work items can be associated with demand items if your administrator has added the Demand widget to custom forms in your work item process apps. You must have privileges to update the work items as well.
If Time Capture options are enabled, resources can record the amount of time they spend on each work item. This information is used to calculate "actuals" in Demand Center, enabling product managers and others to see the cost of each item and each plan. Refer to Viewing Resource Estimates vs. "Actuals".
To associate work items with a plan:

Demand Center enables you to quickly view plan estimates against actual costs. Actuals are based on the amount of time spent working on items in a plan, based on time captured by resources as they complete their work.
For example, for a plan that is in flight, you can view:

You can also see the progress of all plans in a portfolio. To see this view, select Show details.

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