Request creation is known as submitting requests in
SBM. The
primary actors responsible for submitting requests are employees, customers,
and IT service desk staff.
Employees and customers can submit their requests using the
Request Center or the
SBM User Workspace. The
following example describes submitting a request using
Request Center.
Important: The following procedure assumes that there is a
configured service request called
New Hire Request under the
Employee Services service request category.
New Hire Request is included with the
Serena
Starter Pack Service Requests.
You must promote ALL of the
SRC
snapshots before logging in to
Request Center for
the sample data to be available.
To create a new request using
Request Center:
- Log in to
Request Center:
http://serverName/tmtrack/tmtrack.dll?shell=srp.
- Select the
Employee Services service request category on
the
Catalog tab.
- Click the
New Hire Request service request to open the
submit request form. Note that you must click on the title.
- Complete the wizard submit form.
- Click
OK to create the new request.
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