Knowledge Center articles can be viewed from the Knowledge tab in Request Center, the Knowledge Management Dashboard report, and from request submit forms.
The detailed article view allows users to read the content of the article, comment on it, and rate it. The average rating of the article and the number of views the article has received is tracked for users to sort on highest rated and most popular articles.
Adding Comments or Ratings
Each user is allowed one comment or rating, and can add it at any time. To add or update comments, the user must display the article, and then click Add your own comment.
Sending a Link to the Article
Send the article to another person by copying the URL and pasting it in an e-mail or instant message.
To copy the URL to your clipboard, click
. You can then paste (CTRL+V) the URL into an
e-mail or instant message. This URL gives users direct access to the article.