Change Management Integration

The Change Manangement application included with Serena Service Manager manages changes to controlled IT infrastructure. Most of these changes require approval and formal planning; these are referred to as "normal" change types. Changes that need emergency fixes or are small enough to warrant immediate implementation can skip the planning process. These types are referred to as "pre-approved" or "emergency" change types.

Normal change types that are approved in the Classification and Assessment phases reside in the CAB Review/Planning state. At this point, they can be pulled into demand views using the provided "SSM - Changes and Planning" report. Change managers can also create their own reports in SBM User Workspace, as long as they meet the criteria in Preparing Listing Reports for Demand Views.

In addition, the Change Management application includes the Demand Widget and the Pause Status field.

Once changes are planned in Demand Center, they follow their normal life cycle in the Change Management process app.

The Change Management application does not require additional setup to work with Demand Center after the Serena Service Manager solutions are imported and promoted following the instructions in Serena Orchestrated Ops Installation and Configuration Guide.