About Serena Demand Manager

Serena Demand Manager enables you to capture incoming demand for projects, such as new application development, Web site requests, or infrastructure improvements. Demand items can span multiple business processes, but you can organize them into plans that provide an overall view into the cost, effort, and benefit of each project.

Before demand items are added to a plan, they can be scored based on various business criteria and sized so that the scope of the work is understood. Once this analysis is complete, demand items can be added to a plan, where they can be allocated to resource teams and ranked in order of priority. Analysis can also continue in this phase.

Demand items follow their standard application process once they have been planned. For example, you can add items from an IT Operations application and a Business Operations application to a single plan. Once planning is complete, IT Operations items follow their life cycle to completion and Business Operations items follow their life cycle to completion.

Serena Demand Manager includes:

• Serena Demand Center

  Demand Center provides an intuitive, Web-based portal that enables managers, planners, and other employees to manage incoming IT demand. For details, refer to About Serena Demand Center.

• Demand Plan process app

  This process app is integrated with Demand Center to manage demand plans from creation to close. For details, refer to About the Demand Plan Process App.