Release Manager → Installation → Troubleshooting → Troubleshooting Rest Grid Widget Errors

Troubleshooting Rest Grid Widget Errors

The following process apps use Rest Grid widgets to display information from Release Automation entities and associated business requests and development tasks:
The following sections tell how to resolve some of the common configuration issues.

No Matches Found

If the Rest Grid is not configured correctly, users will see a recurring loading icon or an error similar to the one below:

We did not find any matches for your request

Unknown error received from http://localhost/sbmproxy/xhp [url: 'http%3A%2F%2Frelationshipserviceurl%2Fcommonsvc%2Fgraph%2FcypherService.... (404)

To resolve this problem:
  1. Verify that Single Sign-On (SSO) is enabled for your installation. Refer to Configuring Release Manager Authentication.
  2. Verify that the endpoints are correct for the process app where the error occurs. Refer to Updating Endpoints.
  3. Verify that the Relationship Service is running. Refer to Starting the SBM Relationship Service.
  4. If you fixed the endpoints for a process app and deployed it as described in Updating Endpoints, errors may occur if you redeployed the process app from SBM Composer without setting the correct endpoints for the Rest Grid widget in the process app.
    To resolve this problem:
    1. In SBM Composer, open the process app.
    2. Find the form where the error occurs, and then select the Rest Grid widget on the form.
    3. Click the Configure URL button, and then modify the Relationship Service URL to point to your SBM Common Services host, as instructed in Updating Endpoints.
    4. Repeat this step for each Rest Grid widget in the process app. For example, the Base State form in the Release Train process app has four Rest Grid widgets on the Requirements/Development tab.
    5. Redeploy the process app.

URLs Denied

If you have configured SBM to use two-way SSL authentication and have not included the Release Manager REST services in the access control list, you will receive errors that Release Manager URLs are denied when you try to create release trains, environments, application releases, turnovers, and deployment paths.

Denied URLs are listed in ..\SBM\Common\jboss405\server\default\log\clientcertssl-accesscontrol.log.

To resolve this problem:

Add /rlm/rest/* to ..\SBM\Common\jboss405\server\default\conf\sbm-clientcertssl-accesscontrol.list.

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