Using External Products for Requirements and Development

ServiceNow provides business requirements and JIRA provides development tasks to associate to an application release item. Two forms provide the controls to capture the associations between an application release item and ServiceNow and JIRA: Associate ServiceNow Bus Requests and Associate Jira Dev Tasks.

Release Manager does not enable these forms by default. To use these forms in your implementation, in SBM Composer, set the appropriate forms for the Edit Business Requests and Edit Development Tasks transitions.

Tip: If you plan to use multiple integrations, such as ServiceNow for one project and SBM for another, in Application Administrator, set the forms for the Edit Business Requests and Edit Development Tasks transitions at the project level.

The design and use of JavaScript is the same for both the ServiceNow and JIRA forms. The forms vary slightly for ServiceNow and JIRA, but are very similar. The ServiceNow form contains the following:

REST Grid Controls:
- A filter REST Grid refreshed on Search link click
- An item result REST Grid refreshed on Get link click
- A currently-selected items REST Grid that is never refreshed, but is instead loaded using JavaScript
An edit control to use for pre-filtering the filter REST Grid
A link named Search to invoke the filter search (JIRA's filter grid is loaded on page load and uses a Refresh link instead)
A link named Search to retrieve the tool items based on the filter selection
Links to Add and Remove items to/from the currently selected items REST Grid results
Actions to manage the controls using JavaScript executions:
- Form Load: Enable ServiceNow Dev Tasks, used to load the currently-selected item REST Grid
- Add responds to Add link click
- Remove responds to Remove link click
- On Submit handles the adding and removing of external tool items to the currently selected list
JavaScript files:
- Solutions Util Loader.js
- RelationshipService.js