Troubleshooting

If the SBM User Workspace opens instead of Request Center when you access the URL, verify that:

Request Center has been installed by running the Service Manager installer.
After installing Service Manager, the SLA settings have been applied in SBM Configurator and IIS Web Server has been restarted. This must be done even if SLAs are not used.

If you are getting the message that you do not have permission to view a report on the Requests tab, verify that the IT administrator has configured a report to be displayed as described in Configuring the Requests View. Also, verify that you have permissions to access and run the report that the IT administrator has configured.