Changing Logo, Announcements, and Contact Information

To customize the display properties of Request Center:

1. Log in to Request Center (http://serverName/tmtrack/tmtrack.dll?shell=srp) with a user with Remote Adminitration privileges.
   Tip: If you were already logged in to the Request Center, refresh your browser. This ensures that you have the latest updates to Request Center and that you will not overwrite someone else's updates. (When you log in, the Request Center properties are cached locally. Failing to refresh will use the cached properties instead of the latest properties in the database.)
2. Select Customize | Request Center.
3. Change any of the following:

   Customization	Notes
   Title	The title appears next to the logo. You can use the toolbar to format the text.
   Image (URL)	Enter a URL to your corporate logo. Remember that all Request Center users must be able to access this URL. Do not, for example, use a URL to a restricted domain.
   Image Link	Enter a URL that a user a will be directed to if they click on the logo.
   News/Announcements	Select Show in Request Center to display urgent announcements to users in the announcement bar underneath the banner. You can set the Refresh Interval for the urgent announcements by selecting the minutes for a refresh. For information about creating and publishing urgent announcements, refer to the Serena Service Manager Getting Started Guide. For information about creating and publishing urgent announcements, see Urgent Announcements .
   Contact Info	Add a title and content for the contact info link. The title affects both the dialog title and the link name. HTML is not supported in the title field. The contents appear in the dialog. Use the formatting toolbar to apply styles and formatting to the content. You can hide the Contact Info link by clearing the Show in Request Center checkbox.

4. Click Save.