Change Management

Change Management helps ensure that standard methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure. This minimizes the number and impact of any related incidents upon service operations after changes are implemented.

The Change Management process is designed to be flexible so that you can tailor the process to your environment. It includes only the basic states, with the expectation that you will add states and transitions to meet your needs. The default workflow includes basic states such as Classification, Assessment, CAB Review/Planning, Approved Changes, Implementation, Post Implementation Review, and Successful.

Change Management includes impact analysis features that enable you assess the potential impact that a proposed request for change (RFC) would have on related services, consumers, and assets. If the potential impact does not meet certain "approval" criteria, the change request is automatically routed to the CAB Review/Planning state so the impact can be formally reviewed. For more information, see 3. RFC Impact Analysis.