Adding Auxiliary Data to SSM Tables

Serena Service Manager uses data that is stored in auxiliary tables. These tables must be populated with information to use the solution; however, the information stored in the tables is meant to grow and change as your implementation grows and changes.

Important: Before being able to populate auxiliary tables with data, you must use SBM Application Administrator to grant edit privileges to them.

The following table shows the auxiliary tables that are packaged with each process app.

CAUTION:

The tables shown in bold type are populated automatically through actions in the workflow. Do not manually add to or manipulate these tables.

The other tables can be tailored for your needs. The data in these tables determines which selections are available when working with requests, incidents, problems, changes, and configuration items (CIs). If the promotion recommendations in the Serena Service Manager Getting Started Guide were followed, some of these tables will have pre-populated data. See Managing Auxiliary Data for information about how to add data to these tables.

Process App	Auxiliary Tables
SSM - Incident Management	Symptom Codes Resolution Codes
SSM - Problem Management	Workarounds
SSM - Configuration Management System	CI Categories CI Sub-Categories CI Sub-Category Types Model Numbers Relationship Types Relationships Software Platforms Vendors
SSM - Change Management	No auxiliary tables are packaged with this process app.

Managing Auxiliary Data

To add or edit data records to your auxiliary tables, log in to SBM Application Administrator as a privileged user, select Auxiliary Data, choose the table from the list, and then click New or search for an existing item to edit.