Troubleshooting Rest Grid Widget Errors

The following process apps use Rest Grid widgets to display information from Release Automation entities and associated business requests and development tasks:

Release Trains
Application Releases (including Applications auxiliary table)
Environments
Turnovers

If the Rest Grid is not configured correctly, users will see a recurring loading icon or an error similar to the one below:

We did not find any matches for your request

Unknown error received from http://localhost/sbmproxy/xhp [url: 'http%3A%2F%2Frelationshipserviceurl%2Fcommonsvc%2Fgraph%2FcypherService.... (404)

To solve this problem:

Verify that Single Sign-On (SSO) is enabled for your installation. Refer to Configuring Release Manager Authentication.
Verify that the endpoints are correct for the process app where the error occurs. Refer to Updating Endpoints.
Verify that the Relationship Service is running. Refer to Starting the SBM Relationship Service.
If you fixed the endpoints for a process app and deployed it as described in Updating Endpoints, errors may occur if you redeployed the process app from SBM Composer without setting the correct endpoints for the Rest Grid widget in the process app.
To solve this problem:
1. In SBM Composer, open the process app.
2. Find the form where the error occurs, and then select the Rest Grid widget on the form.
3. Click the Configure URL button, and then modify the Relationship Service URL to point to your SBM Common Services host, as instructed in Updating Endpoints.
4. Repeat this step for each Rest Grid widget in the process app. For example, the Base State form in the Release Train process app has four Rest Grid widgets on the Requirements/Development tab.
5. Redeploy the process app.