Troubleshooting Imports

If the import of a solution file fails with an error, you can view the error in the Application Repository Log from within SBM Application Repository.

If there are existing applications in the destination environment during the import, then Application Repository attempts to upgrade the existing application with the data in the new application if the internal IDs (UUIDs) are identical. If the internal IDs are different but the application names are identical, then the import fails.

Note: Contact Serena support for information on finding an application's UUID.

If the import fails due to identical application names, the workaround is to delete the process app in the repository and then re-import the solution. Note that this will delete the existing process app and all of its associated data, so make sure the app can safely be deleted. Contact Serena support for more information on this process.