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SBM Mobile 11.6 Release Notes
This document contains information about this release. Last updated on 2019-06-13.


About this Release

Welcome to SBM Mobile. This document provides an overview of the latest changes in the SBM Mobile app.

  • This document pertains to both on-premise and on-demand versions.
  • On-premise customers – SBM Mobile is compatible with SBM 11.1 or higher. However, to take advantage of all the latest features in SBM Mobile you must upgrade to SBM 11.6.
  • Before you access SBM Mobile for the first time, you must open your process apps in SBM Composer and enable mobile support for your applications. For details, refer to Configuring SBM Mobile.
  • SBM Mobile is available in English only.


SBM Mobile provides access to SBM from supported mobile devices. SBM Mobile enables users to browse available applications, and then submit and monitor work items from their mobile devices.

Users can use SBM Mobile to:

  • Create and customize mobile dashboards for each application
  • Submit and view items using the simple or advanced form view
  • Transition items through a workflow
  • Search for items and reports
  • Run reports, including graphical and listing reports
  • View notifications
  • Input data from bar codes and QR codes
  • Work with items and forms while offline

Supported Platforms

The following operating systems are supported with SBM Mobile:

  • Android – 5.0 and higher
  • iPhone – iOS 10.0 and higher

What's New

The following features and changes have been added in this release.

Calendar Reports and Views

Users can now view Calendar reports and Calendar views in SBM Mobile. Calendar views are accessible from the SBM Mobile side menu.

When viewing a calendar in the month view, users can tap a day to view detailed information. Users can swipe left or right to move between months and days.

Application Names Added to Views in Quick Links

Users can now easily distinguish between views from different applications/application groups that have been added as quick links.

Open Chat from SBM Mobile

Users can now use the Open Chat option from a work item in SBM Mobile. Note that the ChatOps integration must be configured in SBM first.

Query at Runtime Reports

Users can now use reports with Query at Runtime parameters in SBM Mobile.

Login Page Recent Host List

The SBM Mobile client now displays a list of recent hosts on the login page. This enables users to easily switch between different SBM servers, if necessary.

Useful Tips

This section provides useful tips to help you maximize SBM Mobile for your users.

Configuring SBM Mobile

SBM Mobile is a portal for your users who want to work with items from their mobile devices. You can decide which applications are available to your users on their mobile devices.

To enable mobile support for an application:

  1. Launch SBM Composer and open your process app.
  2. Select the application in App Explorer.
  3. In the Application Editor, select the Enable options for SBM mobile app check box.

This enables users to access the application from their mobile devices once the process app is deployed.

Once access is enabled, you can configure the following throughout your application:

  • Visibility for controls such as fields, details, containers, and other form controls.
  • Visibility for transitions on state forms.
  • Form actions that apply specifically to mobile forms.

In addition, you can select a device type and preview the mobile form in either simple or advanced view.

For complete details on enabling mobile access throughout your application, refer to "Working with Mobile Forms" in the SBM Composer Guide or help.

Configuring Network Access

On-Premise Only – SBM Mobile requires that users have network access to your SBM Application Engine Web Server that hosts SBM. For example, if users are connecting to a WiFi network outside of your corporate network and your SBM Application Engine Web Server is behind a corporate firewall, they must connect to your corporate network using a VPN from their mobile devices. If your users do not use your company's VPN regularly from their mobile devices, contact your IT department for assistance with connecting your users to the corporate network.

When a mobile user attempts to log in, SBM Mobile sends the authentication request back to the SBM server. This means SBM Mobile works with all SBM authentication types, with the exception of IIS applications that are configured with anonymous authentication for external access.

Additional Information

  • When you access a process app for the first time, a wizard helps you import widgets from your other Work Center dashboards to create a new default landing page (My Dashboard). Other widgets and reports can be added to the dashboard as well.
  • Tap the menu icon or swipe right from the launch page to access the navigation menu. From here, you can select an application, and then access reports, submit items, search for items, view notifications, and manage settings.
  • When you are viewing a dashboard, swipe right to return to the previous page in iOS. Click the back icon in Android.
  • On a submit form, click the icon next to + to toggle the Simple view on or off (for Android). In iOS, click the ... icon. Click + to add a photo, file, note, or send an e-mail from the item.
  • Note that SBM Mobile supports regular transitions only. Post, Subtask, Publish, and Copy transitions are not available.

Known Issues

For a complete list of known issues and potential workarounds, refer to the Knowledgebase.

Legal Notice

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