Notification System Settings (On-demand Only)

Select the type of e-mail server you want to use. You can override the default SMTP server and specify your own SMTP server or Exchange server.

For SMTP servers, enter the host name of your SMTP server.

For SMTP servers, enter the port number of your SMTP server. Port 25 is used by default.

Select this option to issue the SMTP VRFY command when the Notification Server sends e-mail messages. Some SMTP servers support the VRFY command, which can be used to validate that the e-mail address is valid before sending e-mail. If this check box is cleared, the Notification Server will not issue the SMTP VRFY command when it sends e-mail messages. Note that this setting is disabled by default.

• Older servers do not support the SMTP VRFY command. If you are using a server that does not support this command, clear this check box.
• Your SMTP server may have the verification command already disabled. If this option is selected, the Notification Server tries to verify the address with the SMTP server. Because the verification command is disabled in the SMTP server, mail is not sent.

For SMTP servers, select this check box to send and receive messages through a secure connection.

For SMTP servers, select this check box if you know that the server requires an SSL-dedicated port. Otherwise, to use SSL encryption in the standard way, clear this check box.

For Exchange servers, select the current version of your Exchange server.

For Exchange servers, enter the Exchange service URL. For example: https://serverName/EWS/Exchange.asmx.

For Exchange servers, enter the login name for a system user on the Exchange server.

For Exchange servers, enter the password for the specified user account.

Used by Serena for troubleshooting purposes only.

Enter a text string that will appear in the subject and body of messages to indicate the sender of the notification.

This setting is only applicable after the $SENTBY() tag has been added to the notification e-mail template in use. For details on using this tag, refer to Base Global Template Tags.

Select this option to include images from Rich Text fields in notification messages and e-mails that are sent from the browser. Use the check box to toggle this option on or off globally (for all notifications), or optionally toggle it on or off for specific notifications using SBM Application Administrator. Note that this option is enabled in SBM Configurator and on every notification by default.

Set the default time for Expired Notification Tokens that are used in e-mail responses. For more information, refer to E-mail Responses.

For on-demand customers that have installed and configured Hybrid SSO, you can use the following settings to configure the link address that appears in your notifications.

Enter the name or address of the Hybrid SSO server to include an HTTP link to items in the body of e-mail notifications. The $LINK() tag must also be included in the body of the notification e-mail template.

Enter the Hybrid SSO server port number. The port number appears in the HTTP links that are included in the Notification Server e-mail messages. The default port value is 80.

Enter the external server name or address to include an HTTP link to items in the body of e-mail notifications. The $LINK() tag must also be included in the body of the notification e-mail template.

Enter the port number for the external address. The port number appears in the external HTTP link that is included in the Notification Server e-mail messages if you provide an External server address.

Select this check box to have notification messages appear as though they are sent by the user who last transitioned the item. For example, if Bill transitions an item that generates a notification, the notification message will appear with Bill's e-mail address in the From: field. For escalation notifications, the message will show as From: the user who triggered the initial notification as well.

Select this check box to automatically send reply messages to the user who last modified the item. The e-mail address of the user who last modified the item is inserted into the Reply To: field of the mail message header.

If you select Reply to last, enter an e-mail address as the default reply address for e-mail messages, which is usually the e-mail address of the person responsible for administering SBM. For best results, enter a Default reply to address, even if you have selected the Reply to last check box. If a user needs to reply to a message and there is not a "last modifier" to send the reply to, the reply is then sent to this default address.

Select this check box to have all messages appear as though they were sent by the user who last modified the item. The e-mail address of the user who last modified the item is inserted into the From: field of the mail message header.

If you select From last modifier, enter an e-mail address that should appear as the default From: address for e-mail messages. For best results, enter a Default from address, even if you have selected the From last modifier check box.