Managing Notifications → Working With Notifications → Creating Delayed Notifications

Creating Delayed Notifications

You can delay notifications based on the value of a Date/Time field rather than on a specific change in an item. These notifications can serve as reminders for users to act on items.

For example, you may want to send a notification to employees when the due date for a work item has passed. If the item has been closed before the due date, the notification is not sent. In this case, the timer for the delay is started when the work item is assigned to the user, the delay parameter is "Due Date Is Greater Than 1 Day," and the Termination rule is "Item Is Closed."

For details, refer to:

To create a delayed notification:

  1. Create or edit the notification that you want to be delayed. (For guidance, refer to Creating Standard Notifications.)
  2. Select the Escalations tab.
  3. In the Termination Rule area, select or create a rule that stops the delay timer. In the example above, the Termination rule might be "Item Is Closed." For details, refer to About Rules and Conditions.
  4. In the Delay Parameters section, select the Delay check box.
  5. Set delay parameters as follows:
    • Send when interval between - Indicates the beginning of the delay period.
    • Date/Time field - Select the Date/Time field used to calculate the delay period. Note that only Date/Time fields set to store date and time values can be used. Those that store elapsed time and time of day values do not apply to delayed notifications.
    • And current date becomes - Select the delay interval in minutes, hours, days, and weeks.
  6. Optionally, select a calendar from the list to calculate the delay interval. For example, you may not want weekends included in the delay period. If you select a calendar that reflects operational hours of Monday through Friday from 9 a.m. to 5 p.m, an 8-hour delay interval that begins at 2 p.m. Friday ends on Monday at 1 p.m. By default, a 24-hour calendar is selected. For details, refer to Calendars.
  7. Save your changes.
  8. Select the Subscriptions tab, and then verify that the correct users are subscribed to the delayed notification.
    Tip: Be sure to verify subscribers have permissions to view items on which the notification is based.

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