Managing Notifications → Working With Notifications → Creating Standard Notifications
Standard notifications are generated when conditions specified in the When rule become true.
To add or edit a standard notification:
Select this option to disable actions for the notification or escalation.
Select this option to send e-mail messages using one or more broadcast channels (which are not bound to a specific user). For example, after you create a broadcast channel in the Channels view, you can select the new channel in the notification, and specify a user account that limits the message details according to the user's privileges. For details, refer to Broadcast Channel Action Options.
Select this option to send messages to users by e-mail and optionally, one or more user channels. This action sends an e-mail message to subscribed users, and enables you to specify the fields that should appear in e-mail messages. To send messages to users via a user channel as well, you must add one or more channels to the notification. For details about sending e-mail messages, refer to E-mail and User Channel Action Options and E-mail Field Settings. For details about sending messages via a user channel, see E-mail and User Channel Action Options.
Select this option to add item links to folders. For example, you can add item links to a team's folder when a member of the team becomes the owner of an item. For details, refer to Folder Action Options.
Select this option to remove item links from folders. For example, if you use a notification to add item links to a team's folder when a member of the team becomes the owner of an item, you can use another notification to remove links from the folder when the team member is no longer responsible for the item. For details, refer to Folder Action Options.
Select this option to execute an event as a specific user in connection with the item that triggered the notification. For example, you can have the system send an event to the Orchestration Engine, which can then execute an orchestration workflow when a notification rule becomes true. The change history will show that the changes were invoked by the user that you specified. For details, refer to Raise Event.
(On-premise only.) Select this option to run a script. Run a script imported into SBM Composer and deployed to this environment when a notification rule becomes true. The script is executed once for each user subscribed to the notification. Each time the script is executed, Shell.User is set to the user name. If no users are subscribed to the notification, the script is executed only once and Shell.User will be blank. For details, refer to Script Action Options.
Select this option to perform a transition as a specific user against the item that triggered the notification. For example, when the item reaches a certain state, you can have the system perform a transition against the item when a notification rule becomes true. The change history will show that the transition was executed by the user that you specified. For details, refer to Run Transition.
Select this option to call a Web service function. You must first import a Web service definition or WSDL, into SBM Composer, and deploy the associated application to this environment. For details, refer to Web Service Action Options.
Select this option to execute a ChatOps command such as Archive Item Channel. For example, if an item is sent to the Resolved state during a chat session, a notification can fire that saves the chat to the Notes section of the work item automatically instead of requiring a user in the chat to issue the archive command manually. For details on the ChatOps integration, refer to ChatOps Integration.
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