Using Mentions in Work Items

You can use the mention feature as a quick way to bring an item to another user's attention. To use this feature, mention the user in an item's text field or note by typing @, followed by the user's login ID (for example, @bill for on-premise users or for on-demand users). If the user is subscribed to the appropriate notification ("Any [item] mentioned user"), he or she receives an e-mail notification.

For example, you may want to add a note to an item that requires another user to provide input. You can just mention the user within the context of the note, without having to send a separate e-mail from the item.

  • By default, only Latin characters are allowed when you mention a user.
  • If you copy and paste the user's login ID, be sure to paste it as plain text, or the notification will not be triggered.