About Folders Types

These types of folders are available:

About System Folders

The following folders are available if auto folder items is enabled for your system and in your user profile.

About the Knowledge Base

The Knowledge Base enables you to share items with internal, external, and anonymous users. Items are published to the Knowledge Base as problems and resolutions, and are stored in the Problems and Resolutions tables.

Your privileges determine if you can submit, view, update, and delete problems and resolutions in the Knowledge Base. After articles are published in the Knowledge Base, other users can view them based on their access level, privileges, and settings within each problem or resolution.

You can access the Knowledge Base by:

Related Topics

Creating Folders

Managing Links