About Channels

Notification Channels enable you to send SBM notifications to your users through different messaging mediums in addition to standard e-mail. This means you can notify users not only through e-mail, but also through other mediums such as instant message (IM), social networks, and short message service (SMS).

(On-premise only) – You must register one or more plugins in SBM Configurator before you can create new channels. For details registering notification server plugins, see the SBM Installation and Configuration Guide.

There are two types of channels you can create:

Broadcast Channel – Broadcast channels send messages to a target that is not an SBM user. For example, if you register the Twitter plugin in SBM Configurator, you can create one or more broadcast channels to post notification messages to Twitter walls that users can view.
Note: You can create multiple broadcast channels for the same plugin. For example, you can create three separate channels using the Twitter plugin to post messages to three different Twitter walls.
Non-Broadcast Channel (User Channel) – Channels that are not broadcast are considered user channels. These types of channels send messages to specific SBM users. For example, if you register the Google Talk plugin in SBM Configurator, you can create a user channel to send notifications to subscribed users via IM.

After you successfully create a channel, you can select the channel when you add or edit a notification. For details on using channels with notifications, refer to General Notification Settings.

Key Benefits

Notify users using one or more messaging services.
Broadcast important information to all users.
Broadcast important information to a subset of users.
Increase user interaction with your system.