Work Center's powerful search feature enables you to quickly find work items and reports. The Work Center search utilizes an indexed word-based search instead of searching for strings. New entries in the system are not accessible until after they have been indexed. On-premise administrators can adjust the indexing interval using SBM Configurator.
To search for items, click the
Search (
) icon located on the
Work Center
toolbar. The search page opens, as shown in the following figure.
You can search by either:
- ID
Search for work items by the ID and prefix or just by the ID's numeric portion.
- Keyword
Search for work items or reports by single words or phrases. Values in most field types can be searched.
- Global
Looks for work items or reports in every application you can access. Searches are always global when you have the All icon selected.
- Local
Looks for work items or reports in the selected application or application group.
- Archive
Looks for work items that have been moved to the archive. Note that you must have privilege to view archived items in the selected application and one or more primary items must be in the archive for results to appear.
Note: By default, archived items are not indexed and therefore do not appear in Work Center search results when a user searches the archive. To enable results for archived items to appear, an administrator must enable indexing for archived items. For details, refer to the SBM Configurator help.
Once you choose a search context, you can limit your query to:
- All Items
Looks for work items in all projects you can access in the selected context (global or local).
- My Project Items
Looks for work items in the set of preferred projects defined in your user profile. For details, refer to My Projects.
- Reports
Looks for reports you can access in the selected context (global or local). For details, refer to Searching for Reports.
- Knowledge Base
Looks for Knowledge Base items in the Problems or Resolutions tables.
The search feature accepts a large range of queries. Results are sorted by relevance based on your search criteria.