Working with Items → Working with Multiple Items at Once → Using the Mass Update Feature → Selecting a Mass Update Action
Mass update actions are transitions, including update and delete transitions, that you can perform on the selected items. Your privileges, workflow configuration, and the items selected determine which transitions are available, based on the following criteria:
Actions for primary items
Actions are listed by the state you are moving items to and the state they are moving from. "Resolve from Assign" is an example of an action for primary items.
The list of available transitions depends on the state in which selected items reside. If selected items reside in the same state, all valid transitions from that state are available.
Post Item or Create Subtask transitions are not available for mass updates; however, Copy transitions are available for mass updates.
Transitions that are set to require attachments are not available for mass updates.
Actions for auxiliary items
Depending on your privileges, Update and Delete are available.
To select a mass update action:
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