Working With Items → Searching for Work Items
Work Center's powerful search feature enables you to quickly find work items and reports. The Work Center search utilizes an indexed word-based search instead of searching for strings. New entries in the system are not accessible until after they have been indexed. On-premise administrators can adjust the indexing interval using SBM Configurator.
To search for items, click the Search () icon located on the Work Center toolbar. The search page opens, as shown in the following figure.
You can search by either:
Search for work items by the ID and prefix or just by the ID's numeric portion.
Search for work items or reports by single words or phrases. Values in most field types can be searched.
Looks for work items or reports in every application you can access. Searches are always global when you have the All icon selected.
Looks for work items or reports in the selected application or application group.
Looks for work items that have been moved to the archive. Note that you must have privilege to view archived items in the selected application and one or more primary items must be in the archive for results to appear.
Once you choose a search context, you can limit your query to:
Looks for work items in all projects you can access in the selected context (global or local).
Looks for work items in the set of preferred projects defined in your user profile. For details, refer to My Projects.
Looks for reports you can access in the selected context (global or local). For details, refer to Searching for Reports.
Looks for Knowledge Base items in the Problems or Resolutions tables.
The search feature accepts a large range of queries. Results are sorted by relevance based on your search criteria.
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